Terms & Conditions


All contracts formed between Kettering Laptops and users shall be governed by, and construed in accordance with English Law. Any disputes not resolved by the normal complaints procedure will be resolved exclusively in the courts of England under English Law.

These terms and conditions do not affect your statutory rights. We have the right, at our discretion, to refuse to supply goods you order. Goods are subject to availability. If we do not supply the goods we will refund any money already paid. We will not be liable for compensation or damages if we do not supply goods.

We aim to deliver any goods within 7 days; however, deliveries may be subject to conditions outside of our control. All delivery times are approximate and we will not be held liable for any compensation or damages as a result of late or non-delivery.

Please check the goods on delivery. If goods are delivered damaged or faulty you must inform us within 7 days of delivery and we will arrange collection and replacement at our cost.

If you do not inform us within 7 days we shall have no liability for goods said to be damaged on delivery. This does not affect your statutory rights. You will only own the goods once we have received payment in full. You will be responsible for the goods once delivery is made or delayed by you at delivery.

To return goods please follow the returns procedure detailed under the Terms and Conditions on our website. We do not accept liability for the costs of return, returns damaged in transit or not received by us. Refunds may incur a restocking fee and exclude postage and packaging fees and any advertising fees.

Every care has been taken in the preparation of any offer. However, as far as is permitted by applicable law, we disclaim all warranties, expressed or implied as to the accuracy of information contained herein.

We do not accept any responsibility for any web site not under our control, which may act as a portal for our site, or be connected by hypertext links from our website.

The customer must allow Kettering Laptops sufficient time and access to the computer to diagnose and fix PC problems (this includes return-to-base PC repair). If the customer does not allow sufficient time before a diagnosis can be made, they will be billed by the hour. It is at the technician’s discretion whether or not a repair is possible. If the customer decides not to go ahead with a repair, they will be charged a diagnostic fee for diagnosing the problem.

Payments must be made promptly. If an amount remains delinquent 30 days after its issue date, an additional 5% penalty will be added for each week of delinquency. In case collection proves necessary, the client agrees to pay all fees incurred by that process. Please pay on time. Any repaired equipment where there is a payment outstanding will be disposed of by us to recover our costs if item”s are not collected within 60 days of invoice date.

A deposit of 50% for goods and services over the sum of £300 are required before being carried out. Approved business account holders only are granted 30 days to pay outstanding invoices. Residential customers are required to pay by cash, cheque (at our discretion), bank transfer or credit/debit card upon completion or delivery. All parts supplied by Kettering Laptops are brand new, unless stated or requested by the customer. Brand new parts come with a 1 year manufacturer”s warranty, commencing from the date the item was purchased by Kettering Laptops. The warranty on any hardware will be voided if any sticker placed on the warrantable equipment is removed, broken or tampered with.

Equipment is only covered for faulty workmanship on parts, and for parts that fail due to manufacturing defects recognised by the component manufacturer. This warranty does not cover failure of equipment due to the system not being serviced adequately, or failure from “fair wear and tear”. This warranty does not cover repairs for the replacement of parts due to incompatibility. The warranty holder will be liable to pay for these repairs.

Damage to a system or components supplied by Kettering Laptops caused by power surges or spikes, including and not limited to, mains power and telecommunications connections, or to other unspecified sources, voltage fluctuation, amperage fluctuation, rust or corrosion, are not covered under warranty. Warranties do not cover loss or damage due to negligence, accidents, theft, flood, fire, earthquakes, electrical storms or any other act of God or any war related events.

Kettering Laptops reserves the right to suspend or cancel warranties for failure to pay monies owing to Kettering Laptops as a result of non-warranty work being carried out on a system at the request of the warranty holder. All work is covered by a labour only 30 day warranty. If the same problem re-occurs within 30 days of the original repair (stated on the invoice), Kettering Laptops will only charge for any additional parts that may be required. Excludes faults caused by software, virus and end user errors.

Any repair performed on an item under warranty whereby no fault can be found, or the fault is not covered under warranty (i.e. software, virus, end user error or other non-warranty cause herein stated) a “No Fault Found” fee may be payable by the warranty holder at the usual hourly rate.

Kettering Laptops reserves the right to change these conditions at anytime without notice.


Customer shall back up all data stored in the products to be repaired and remove any removable media, such as diskettes, CDs, DVDs or PC Cards before returning or submitting the products for repair or replacement.

Kettering Laptops do not accept any liability for data or software which is lost, corrupted, deleted or altered during repair. Customer accepts full responsibility for customer software and data and Kettering Laptops are not required to advise or remind customers of appropriate backup and other procedures. Kettering Laptops will not be liable for any damage caused to other equipment by Goods supplied.

Kettering Laptops do not accept responsibility for any damage resulting from viruses or other malicious pieces of software that may have been transmitted during servicing or escaped detection.

Kettering Laptops have permission from the customer to replace assemblies or components with devices of similar, or better, design and capability. The customer understands and accepts that some applications may no longer work properly after a repair, due to the installation of different hardware or software. It is the customer”s responsibility to reconfigure or reinstall any such applications. Kettering Laptops have permission from the customer to carry out the work on the equipment in need of repair.